PayPal Case Study

PayPal achieves automatic supplier compliance and dramatic improvements in invoice processing.

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Measured Improvements Across Invoice Processing

PayPal needed an invoice processing solution that could adapt to thousands of non-standard and government formatted invoices. PayPal also needed to overhaul its manual, laborious, error-prone supplier data validation processes with a strategic, automated approach.

105394

Invoices Processed

3294

Invoices per month

1500

Validations per month

“Partnering with Relish to further develop SAP-embedded solutions has placed PayPal at the forefront of AI-powered invoicing and supplier management. Relish is passionate about making our procurement software run at maximum efficiency while maintaining the highest quality standards.”

Rose Keogh

Global Accounts Payable Manager

Major Challenges

PayPal’s enterprise invoicing solution was challenged to meet the needs of their global, diverse supplier base. Only a subset of their invoices was efficiently submitted through their procurement software solution.

The invoice digitization systems PayPal was leveraging required template upgrades and manual intervention.

PayPal was manually validating supplier data during the onboarding process, lacking strategic use of supplier management resources.

Strategic Outcomes

With the assistance of the Relish Invoice AI, PayPal was able to fill the gaps of their invoicing platform and enable a true, global Accounts Payable solution.

Benefits originally only reserved for suppliers that could comply with their enterprise platform, are now extended to a larger set of the supply base, regardless of country or size.

With automated data flows and validations, errors have been reduced to zero and a clean audit trail now exists.

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