Opportunity Statement

Relish is building software to extend Enterprise solutions and we are looking for an International Invoicing Specialist to join our Product organization. This individual will provide a deep understanding of the invoicing process in the EU, China, Japan, and the Middle East.  With this deep knowledge, you will provide business requirements to our development team and build a world-class invoicing solution.  Eventually, this role will grow into a Product Manager role and own the priorities and roadmap for this high-growth product area.

Specific duties in addition to the above include:

Research

• Uncovers, understands, and prioritizes customers’ needs and requirements through frequent direct customer contact, secondary research, and through customer-facing personnel.
• Gathers requirements from customers, partners, and prospects, detailing the requirements concisely and convincingly, directing business and technical prioritization sessions, collaborating with engineering teams, participating in product rollout, and communicating the roadmap to internal and external customers.
• Conducts product-specific market research and analysis to ensure competitive and differentiated solutions

Strategy

• Translates high-priority customer needs into clear business cases that justify resources and provides clear market positioning documents.

Plan & Build

• Produces Product Requirement Documents in line with corporate strategy
• Determine scope and priority release content considering commercial, strategic, services, customer, and engineering needs with input from key stakeholders (Strategy, Sales, Customers, Prospects, etc.)
• Collaborates with development and user design teams to iteratively turn business requirements into a plan that meets maximum impact scope, resources, and schedule constraints.

Knowledge and Skills Required

• PC/Mac Proficiency
• Excel Proficiency
• Must understand PEPPOL, Factur-X, and other types of e-invoicing protocols.
• Project management abilities – able to manage specific work streams and efforts both tactical and strategic.
• Structured thinking – able to consistently look at an ambiguous problem or set of customer needs, recognize a pattern, and provide a clear logical structure that meets business needs.
• Knowledge of the Software Product Lifecycle is a plus
• Product Management experience is a plus

Minimum Qualifications

• Bachelor’s degree in accounting, finance, or a related field
• 4+ years of Accounts Payable Experience
• 2+ years handling International Invoices in Asia, South America, or the Middle East
• Experience with invoicing in Coupa, Oracle, SAP, or online procurement solutions is a plus
• Must be willing to work with teams in PST, CST, and EST time zones

Opportunity Statement

Relish is a company on the rise, developing cutting-edge solutions to solve the problematic Accounts Payable (AP) and Procurement challenges. We have a hand of innovative solutions, multinational clients, and partnerships with SAP, Coupa, Amazon, Microsoft, and others.

We are seeking to hire a highly skilled QA Automation Engineer to join our team. The successful candidate will be responsible for designing, developing, and implementing automated tests to ensure the quality and reliability of our software applications. The QA Automation Engineer will work closely with the development and product teams to identify defects, analyze test results, and ensure the timely resolution of issues.

If you’re excited to be part of a winning team, Relish is a great place to grow your career. While working with us, you will have the opportunity to work on the most modern cloud platforms and participate in the design and improvement of our current products.

Specific duties in addition to the above include:

• Develop and maintain automated test scripts using industry-standard tools and frameworks.
• Execute automated tests and analyze test results to identify defects and performance issues.
• Collaborate with the development team to ensure the timely resolution of defects and issues.
• Develop and maintain test plans, test cases, and other test artifacts as needed.
• Participate in all aspects of the software development life cycle, including requirements analysis, design, development, testing, and release.
• Identify opportunities for automation and recommend solutions to improve the efficiency and effectiveness of the testing process.
• Continuously evaluate and improve the quality of the testing process.
• Design and maintain KPIs for the QA department to measure the effectiveness of testing activities and ensure alignment with business objectives.
• Analyze KPI data to identify trends and opportunities for improvement in the QA process.
• Keep up-to-date with industry trends and best practices related to test automation and quality assurance.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field
• 3+ years of experience in test automation and software testing
• Strong programming skills in one or more languages (e.g., JavaScript, TypeScript, Python)
• Experience with automation frameworks and tools (e.g., Selenium, Appium, Cucumber)
• Strong understanding of software testing methodologies, tools, and processes
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Proficient in spoken and written English.

Preferred Qualifications

• Working knowledge of AWS PaaS Serverless products (e.g., Lambda, DynamoDB, Step Functions)

Opportunity Statement

We now are seeking a Delivery Manager who will be responsible for ensuring our customer implementations stay on track and are delivered on time and with high quality. This role will work closely with our Customer Success, product, and Engineering team to keep everyone in sync, track progress, and address obstacles to ensure successful on-time launches.  The Implementation Manager will also be responsible for pattern analysis and developing new processes to reduce the time and effort involved in customer implementations.

Essential Responsibilities:

Delivery

• Manage implementation of customers from contract to launch.
• Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery of software implementations.
• Develop project plans, track progress, and monitor roadblocks during the implementation phase.
• Serve as the main Point of Contact for clients throughout the course of deployment
• Resolve potential conflicts between the delivery team and the customers
• Train customers on the product and the appropriate process to fit their needs.
• Responsible for walking clients through configuration, assisting in testing, and managing timelines and risks that arise.
• Coach, tmentor, motivate, and supervise project team members and influence them to take positive action and accountability for their assigned work
• Build and manage a team of service delivery professionals. Ensure that each team member has adequate skills and knowledge of technology, project management, and software engineering processes.
• Monitor team for process compliance, productivity, teamwork, and efficiency.
• Provide status information to the management about the project pipeline and status and health of execution.

Customer Success

• Manage long-term relationships with clients through regular, Customer Success engagement sessions after the app has been deployed.
• Interface with the customer to ensure that there are no delays in customer responsibilities and dependencies.
• Converting projects implemented into customer references would be a key measure.
• Upselling products and services to the customers, during and after projects.

Strategy

• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.
• Works closely with Product leadership to define the overall product roadmap.

• Track all deployments and analyze project lengths and risks to gain insight into areas for improvement.

Go To Market

• Assist in marketing activities such as client demos and developing project case studies.

Qualifications, Education, and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

Qualifications include:

• Bachelor’s degree in Computer Science, Engineering, or a similar domain.
• 5+ years of software delivery management experience
• A solid Software Delivery Manager background, with demonstrated experience collaborating with a team of technical experts in an agile environment
• Project Management certification is desirable.
• Agile methodology experience is mandatory.
• Cloud and DevOps experience desirable.
• Awareness of other jobs in the project team is necessary as the job activities either influence or are influenced by these.
• Superior skills in communicating with peers, managers, and senior leadership
• Excellent analytical, collaboration, presentation, and written skills
• Extensive experience with enterprise software
• Experience (implementing) enterprise software a must-have.

Opportunity Statement

Relish is a company on the rise, developing cutting-edge solutions to solve the problematic Accounts Payable (AP) and Procurement challenges. We have innovative solutions, multinational clients, and partnerships with SAP, Coupa, Amazon, Microsoft, and others.

Our company is seeking a Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing technical assistance and support to our customers who are experiencing issues with our products or services. You will work closely with our development and product teams to diagnose and troubleshoot technical issues, as well as communicate solutions to customers in a clear and concise manner.

If you’re excited to be part of a winning team, Relish is a great place to grow your career. While working with us, you will have the opportunity to work on the most modern cloud platforms and participate in the design and improvement of our current products.

Specific duties in addition to the above include:

• Provide technical support to customers via email, chat or within the ticketing system
• Track and manage customer support tickets in a timely and efficient manner
• Diagnose and troubleshoot technical issues reported by customers
• Collaborate with development and product teams to resolve complex technical issues
• Communicate solutions to customers in a clear and concise manner
• Monitor and meet technical support metrics established by management
• Create and maintain technical support documentation and knowledge base articles
• Provide feedback to development and product teams to improve product quality and customer experience

Qualifications:

• Proficient in spoken and written English
• Proven experience as a Technical Support Agent or similar role
• Familiarity with technical support tools (helpdesk systems like HubSpot Service, ZenDesk, or ServiceNow)
• Strong problem-solving and troubleshooting skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Customer-oriented mindset and ability to empathize with customers
• Outstanding collaboration and communication skills are essential

Opportunity Statement

Relish is a company on the rise, developing cutting-edge solutions to solve the problematic Accounts Payable (AP) and Procurement challenges. We have innovative solutions, multinational clients, and partnerships with SAP, Coupa, Amazon, Microsoft, and others.

Relish is building software to extend Enterprise solutions and we are looking for a Product Manager to join our Product organization. Focusing on the Relish Data Assure solution, this individual will drive the market requirements, capability requirements, solution definition, prioritization, positioning, adoption, and expansion of our software products.  The person’s role is to own the entire lifecycle for this high growth product area.

Research

• Uncovers, understands, and prioritizes customers’ needs and requirements through frequent direct customer contact, secondary research, and through customer-facing personnel.
• Gathers requirements from customers, partners, and prospects, detailing the requirements concisely and convincingly, directing business and technical prioritization sessions, collaborating with engineering teams, participating in product rollout, and communicating the roadmap to internal and external customers.
• Conducts product-specific market research and analysis to ensure competitive and differentiated solutions

Strategy

• Develops and drives product strategy and direction
• Translates high-priority customer needs into clear business cases that justify resources, provides operational and revenue target plans, and provides clear market positioning documents.
• Works closely with Product leadership to define the product roadmap.

Plan & Build

• Produces Product Requirement Documents in line with corporate strategy
• Determine scope and priority release content considering commercial, strategic, services, customer, and engineering needs with input from key stakeholders (Strategy, Sales, Customers, Prospects, Analysts, etc.)
• Collaborates with development and user design teams to iteratively turn business requirements into a plan that meets maximum impact scope, resources, and schedule constraints.

Launch, Scale, and Maintain

• Works collaboratively with Corporate and Product Marketing to create clear positioning documents, competitive differentiation, branding, collateral, and internal sales roll-out, and external customer, and analyst roll-out plans.

Knowledge and Skills Required:

• Communication – targeting key internal and external audiences, their predispositions/expectations, framing appropriate messages to that audience, and ongoing management of expectations–verbally, through presentations, and through others by training them on communications and message content to be delivered.

• Outstanding persuasion skills –able to convincingly sell ideas and plans to internal constituencies, customers, analysts, and channel partners

• Project management abilities – able to manage specific work streams and efforts both tactical and strategic.

• Sound business judgment – able to build thorough and realistic business cases while considering the speed of industry changes and financial implications. Identify project risks and opportunities early in the project life and work with a high degree of autonomy to address them.

• Structured thinking – able to consistently look at an ambiguous problem or set of customer needs, recognize a pattern, and provide a clear logical structure that meets business needs.

Qualifications:

• Bachelor’s degree in business, marketing, or technical discipline
• 2-6 years marketing, product management or product marketing experience, preferably with software-oriented product lines that support or augment services products
• Experience with invoicing, supplier management, Coupa, Oracle, Workday, SAP Hana, SAP ECC, or online procurement solutions is a must
• Must be willing to work with the team in Guatemala
• The position is in the United States

North America

Relish is a start-up in the B2B enterprise app space. Our focus is initially on apps for the enterprise procurement ecosystem mainly served by solutions from SAP/Ariba, Coupa, and Ivalua, and expanding into other enterprise tools (ex: SAP, s4, Oracle, PeopleSoft, Salesforce). Our apps enhance those suite-wide solutions, saving our customers time and money while reducing their supply-chain risk. We work through system implementers, as well as the enterprise software providers listed above.

Opportunity Statement

We now are seeking a Junior Account Executive who is a dynamic, elevated performer who has a history of achieving sales quota and craves the challenges that come with outbound prospecting in a competitive market.  This team is responsible for providing thought leadership and innovative solutions to clients and prospects that generate demand for our products and solutions in a fast-paced entrepreneurial-style organization, where it’s the people that make the difference.

Duties and Responsibilities

Essential Responsibilities

• Collaborate with the Sales team to cultivate a strategy that exceeds quota and achieve KPI consistency
• Take ownership for creating outbound generated pipeline and qualifying inbound leads
• Work cross-functionally with Marketing, Sales Development, and Product Management to ensure a seamless sales and customer experience
• Communicate with customers and leads to identify and understand their product or service requirements; identify and suggest products and services to meet those needs
• Demonstrate the functions and utility of products or services to customers based on their prerequisites
• Ensure customer satisfaction through ongoing communication and relationship management techniques; resolve any issues that may arise post-sale

Qualifications, Education, and Experience:

Necessary and desirable qualifications include, but are not limited to, the following:

• 5 years experience as an Account Executive in a SaaS or technology business
• Demonstrate ability to achieve/exceed quotas
• Strong experience in an outbound sales role
• Understanding of the customer success role
• Exceptional interpersonal and customer service skills including oral and written communication
• An immense desire for relationship-building
• Familiarity with HubSpot, Salesforce, or other CRM software

At Relish, we believe results and accomplishments matter more than where work is completed.  We thrive in a remote-office environment with teammates located in several different countries.  We shape our work lives as needed to be accountable to the stakeholders and to meet company goals.  The role will require occasional weekend and evening work.

At Relish, we are dreamers and go-getters.  We set ambitious goals and work hard to achieve them. Our mission requires intense focus, hard work, and at the ability to deal with stressful situations.  You will primarily be working on a computer and sitting in this role. There may be travel at times up to 15 to 30%.

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

North America

Relish is a company on the rise, developing cutting-edge solutions to solve the problematic Accounts Payable (AP) and Procurement challenges. We have a hand of innovative solutions, multinational clients, and partnerships with SAP, Amazon, Microsoft, and others.

Opportunity Statement

We are seeking to hire a skilled software developer to help with the development of our current projects. If you’re excited to be part of a winning team, Relish is a great place to grow your career. While working with us, you will have the opportunity to design and write code that runs on the most modern cloud platforms and take part in the design and improvement of our current products.

Duties and Responsibilities

• Design, build and test intuitive software solutions that meet and exceed the needs of the company
• Maintain the assigned software applications and create regular updates to address customer and company concerns
• Troubleshoot application problems quickly and efficiently
• Analyze, design, and build new software that serves as Proof of Concept (POC) for future enhancements to the platform
• Analyze code for weaknesses and errors, and present detailed plans to improve them
• Collaborate with team members to determine best practices and client requirements for software
• Direct system testing and validation procedures.
• Ensure software security by developing programs following our Secure Software Development Lifecycle standard

Qualifications, Education, and Experience:

Necessary and desirable qualifications include, but are not limited to, the following:

• 3-5 years of pertinent experience in developing and implementing software applications.
• Mastery in JavaScript & TypeScript is essential.
• Extensive experience in integrating with different systems using methods like RESTFUL APIs, SOAP, GRAPHQL, GRPC, sFTP, among others, is crucial.
• Hands-on experience in leveraging GAI and LLM models to craft applications is mandatory.
• Outstanding collaboration and communication skills are essential
• Acquaintance with NoSQL databases, preferably DynamoDB.
• Proficiency in spoken and written English.
• A bachelor’s degree in computer science or a related discipline.
• Experience with Python is desirable.
• Participation in large-scale software projects.
• Familiarity with Cognitive Search or Amazon Kendra.
• Exposure to Cognitive Services or analogous technologies.
• Proficiency with CI-CD tools, preferably Azure Pipelines.

At Relish, we believe results and accomplishments matter more than where work is completed.  We thrive in a remote-office environment with teammates located in several different countries.  We shape our work lives as needed to be accountable to the stakeholders and to meet company goals.  The role will require occasional weekend and evening work.